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Giving Employees the Feeling of Choice, When You Are Really Pulling The Strings

A Guest Post for SmartBlog on Workforce:

Most managers and leaders have, on a regular basis, the unenviable task of trying to get other people to adopt particular goals.  Companies have agendas, and employees need to support those agendas if the company is to succeed.  But if you want your employees to live up to their full potential, it’s not enough that they do what you tell them to - that they work hard and meet deadlines because you said they have to, and you are watching.  Ideally, you want the members of your team to see that the goals they are pursuing have real value.

In fact, you want them to make the goals their own – and with good reason.  Again and again, studies show that the greatest motivation and most personal satisfaction comes from those goals that we choose for ourselves.   Self-chosen goals create a special kind of motivation called intrinsic motivation – the desire to do something for its own sake.   When people are intrinsically motivated, they enjoy what they are doing more, and find it more interesting.  They feel more creative, and process information more deeply.  They persist more in the face of difficulty.  They perform better.  Intrinsic motivation is awesome in its power to get and keep us going.

Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation.  But in the workplace, goals have to be assigned.  What’s a manager to do?

It turns out that it isn’t so much actual freedom of choice that matters when it comes to creating intrinsic motivation, but the feeling of choice.  Choice provides a sense of self-determination, even when choice is trivial or illusory.

The good news is, while true autonomy in the workplace can be hard to come by, the feeling of choice can be created fairly easily, using these three tips:

Tip 1: First, and most obviously, your employees need to understand why the goal they’ve been assigned has value.  Too often, managers tell their employees what they need to do, without taking the time to explain why it’s important, or how it fits into the bigger picture.  No one ever really commits to a goal if they don’t see why it’s desirable for them to do it in the first place.  Don’t assume the why is as obvious to your team as it is to you.

Tip 2: When the goal itself is predetermined by Management, allowing your employees to decide how they will reach the goal can create the feeling of choice necessary to be intrinsically motivated.  Allowing them to tailor their approach to their preferences and abilities will also give them heightened sense of control over the situation they find themselves in, which can only benefit performance.  (If you can’t give them total free reign, try giving them a choice between two options for how to proceed.  If even that is not possible, skip directly to Tip 3.)

Tip 3: If you have to assign both the goal and the method for reaching it, try creating the feeling of choice by inviting your employee to make decisions about more peripheral aspects of the task.  For instance, if your employees have to attend weekly team meetings to improve communication and collaboration (with both the goals and method for reaching it predetermined), you can have team members take turns deciding what the topic of the meeting will be each week, or even what kind of lunch will be ordered in.  Studies show that these more peripheral decisions create a feeling of choice, even when the choices aren’t particularly meaningful or relevant to the goal itself.

Take time to reflect on how you might be able create a greater sense of autonomy in your own workplace using these three steps. Choice is incredibly motivating – to bring out the best in your employees, harness its power.

Why Chewing With Your Mouth Open Can Make You Seem Powerful

When A Little Bad Behavior is a Good Thing

(From my Fast Company blog)

Powerful people often act as if the rules don’t apply to them, or that even if the rules  do apply, they don’t really care.

Research shows that when people feel powerful, they are more likely to act according to their own goals, rather than what’s best for the group.  They are less sensitive to what’s happening around them, disregard input from others, and ignore social norms.  They are more sensitive to their own internal states and feelings, and  care less about what others may think of them.

(And this happens even when the experience of power is new or temporary -there’s something about power that seems to immediately turn our vision inward).

The net result is a lot of bad behavior – not necessarily illegal, but certainly obnoxious.  Powerful people are apt do all sorts of socially inappropriate things.  They interrupt more frequently, invade personal space, take credit for other people’s ideas, make insulting remarks, and are more likely to engage in sexual harassment (ok, that last one actually is illegal).

One study actually showed that powerful people are even more likely eat with their mouths open.  I had noticed that one myself in graduate school.  It often seemed like the more prominent and well-regarded a professor was, the more unpleasant he was to share a meal with.

One of the great ironies of all this bad behavior is that while we may find it personally offensive, breaking the rules of good conduct actually makes these people seem even more powerful.

New research from psychologists at the University of Amsterdam shows that when someone violates a social norm, we assume, often unconsciously, that they are somehow free to do what they want.  In their studies, men and women who took someone else’s coffee, brushed minor mistakes under the carpet rather than correcting them, put their feet up on the table, or flicked cigarette ashes on the floor, we judged as more powerful than those who were better-behaved.

Despite being seen as rude and somewhat unpleasant, the rule-breakers were seen as more influential, more likely to hold a leadership position, and more able to “make life difficult for others.”

I hate to be an advocate for bad manners, but since so much of any individual’s success depends on how they are perceived, it’s worth taking a moment to think about how a little strategically bad behavior might raise your profile.  Eccentric is better than offensive, because eccentricity is about breaking the rules in relatively harmless ways, and keeps ill will to a minimum.

Being able to project an air of indifference, to make it seem like you don’t really care what other people think (even if you really do) and are free to do whatever you want, will leave others with the impression that you are a force to be reckoned with.    Just do yourself a favor, and however you decide to break the rules, keep it legal.  And seriously, don’t chew with your mouth open.

Why Letting Yourself Make Mistakes Means Making Fewer of Them

Think back to the last time your boss assigned you a new project or task at work, or the last time you tried to tackle something really difficult in your personal life.  How did it feel?  I’m guessing scary, right?

While some people seem eager to tackle new challenges, many of us are really just trying to survive without committing any major screw-ups.    Taking on something totally new and unfamiliar is understandably frightening, since the odds of making a mistake are good when you are inexperienced.  Small wonder that we greet new challenges with so little enthusiasm.

How can we learn to see things differently?   How can we shift our thinking, and approach new responsibilities and challenges with more confidence and energy?

The answer is simple, though perhaps a little surprising:  Give yourself permission to screw-up. Start any new project by saying  “I’m not going to be good at this right away, I’m going to make mistakes, and that’s okay.”

So now you’re probably thinking, “If I take your advice and actually let myself screw up, there will be consequences.  I’m going to pay for it.”  Fair enough.  But you really needn’t worry about that, because studies show that when people are allowed to make mistakes, they are significantly less likely to actually make them!  Let me explain.

We approach most of what we do with one of two types of goals: what I call be-good goals, where the focus is on proving that you have a lot of ability and already know what you’re doing, and get-better goals, where the focus is on developing your ability and learning a new skill.  It’s the difference between wanting to show that you are smart vs. wanting to get smarter.

The problem with be-good goals is that they tend to backfire when things get hard.  We quickly start to doubt our ability (“Oh no, maybe I’m not good at this!”), and this creates a lot of anxiety.  Ironically, worrying about your ability makes you much more likely to ultimately fail.  Countless studies have shown that nothing interferes with your performance quite like anxiety does – it is the goal-killer.

Get-better goals, on the other hand, are practically bullet-proof.  When we think about what we are doing in terms of learning and improving, accepting that we may make some mistakes along the way, we stay motivated despite the setbacks that might occur.

Just to give you an example, in one study I conducted a few years ago with my graduate student, Laura Gelety, we found that people who were trying to be good (i.e., trying to show how smart they were) performed very poorly on a test of problem-solving when I made the test more difficult (either by interrupting them frequently while they were working, or by throwing in a few additional unsolvable problems).

The amazing thing was, the people who were trying to get better (i.e., who saw the test as an opportunity to learn a new problem-solving skill) were completely unaffected by any of my dirty tricks.  No matter how hard I made it for them, students focused on getting better stayed motivated and did well.

Too often, when the boss gives us an assignment, we expect to be able to do the work flawlessly, no matter how challenging it might be.  The focus is all about being good, and the prospect becomes terrifying.  Even when we are assigning ourselves a new task, we take the same approach – expecting way too much too soon.

The irony is that all this pressure to be good results in many more mistakes, and far inferior performance, than would a focus on getting better.

How can you reframe your goals in terms of getting better? Here are the three steps:

Step 1:  Start by embracing the fact that when something is difficult and unfamiliar, you will need some time to really get a handle on it. You may make some mistakes, and that’s ok.

Step 2:  Remember to ask for help when you run into trouble.  Needing help doesn’t mean you aren’t capable – in fact, the opposite is true.  Only the very foolish believe they can do everything on their own.

Step 3: Try not to compare yourself to other people – instead, compare your performance today to your performance yesterday.  Focusing on getting better means always thinking in terms of progress, not perfection.

Too Much Miscommunication At Work? A Simple Fix

From my Fast Company Blog:

“I’m sure he understood what I meant.”

“I’m sure it was obvious.”

“It goes without saying…”

The most common source of miscommunication in any workplace is a very simple one:  people routinely fail to realize how little they are actually communicating.  In other words, we think we’ve said a lot more than we actually have.

Psychologists call this the signal amplification bias (because we can’t resist slapping esoteric names on things – calling it the “I’m Sure It Was Obvious” Effect would be much more to the point.)

Studies show that the vast majority of us tend to believe that our behavior is much more expressive than it actually is, and this occurs across a wide variety of situations.

For instance, we often think people know when we’re lying – that our discomfort with deception is obvious - when they rarely have any idea.  We also assume that others understand our goals and what we’re trying to accomplish, when in fact they don’t have the first clue.  Most of what we say and do every day is open to multiple interpretations, and when other people try to figure out what we really mean, they are apt to guess wrong.

We are particularly likely to be “sure it was obvious” with people we know well or who we’ve worked with for a long time – we assume our thoughts and behaviors are transparent, when they are far from it.  So, ironically, the risk of miscommunication is greater with a close colleague than a brand-new coworker.

When we assume that other people know what we’re thinking, and what we are expecting of them, we do them a real disservice.    Assuming that we’ve been clear about what we wanted, we blame them when things don’t go as planned.

The next time you catch yourself thinking “I didn’t expressly say that to Bob, but it should be obvious…” STOP.  Nothing is ever obvious unless you made it obvious by spelling it out.

Remove the phrase “It goes without saying” from your mental lexicon, because it is total rubbish.  If something is important, then it goes WITH saying.  Make a point of saying exactly what you mean, and asking for exactly what you want, and you will be pleasantly surprised by often you get it.

What the Science Says is Right, and Wrong, with “Chinese Mothers”

In her recent Wall Street Journal essay, Why Chinese Mothers Are Superior, Yale law professor and mother-of-two Amy Chua provides a recipe for the kind of parenting that produces “successful” children of the math-whiz and music-prodigy variety.   Her depiction of the strict and domineering Chinese mother (Chua’s own children were never allowed to have play dates, choose their own extracurricular activities, watch TV, or get any grade less than an A) is deliberately provocative and unapologetic. It has elicited strong reactions from its largely Western audience – some applause, but mostly shock and outrage.

As a psychologist and scientist specializing in achievement (and as a mother of two myself), I must admit that some of what Ms. Chua is saying is perfectly true and worth taking to heart – particularly when she writes about the importance of emphasizing effort and persistence as keys to success, rather than innate ability.

Both in the laboratory and the classroom, I’ve seen people with very high IQs (children and adults) give up on a new task the moment it became difficult, and I’ve seen people of seemingly lesser ability fight their way through to the end and master the material.  When you study achievement, one of the first things you learn is that innate ability (to the extent that there is such a thing) has surprisingly little to do with success, while effort and persistence have everything to do with it.

Unfortunately, American students (and their parents) tend be big believers in innate ability – as if some people are just born capable of long division.  These kids aren’t reaching their full potential because they give up on themselves way too soon.

Asian students aren’t making the same mistake, because they are explicitly taught to blame their poor performances (and credit their successes) on the effort they put in to them.  It makes sense that Asians would excel in subjects like math, science, and musicianship, which require determination and long hours to master. Teaching Western kids to hang in there, and helping them to understand what it really takes to succeed, would go a long way toward closing that achievement gap.

I also happen to agree with Ms. Chua that we have a bit of a problem these days when it comes to emphasizing self-esteem protection over honest feedback. I know firsthand that it’s not easy to tell your child that he screwed up, knowing it will cause him anxiety, disappointment, or embarrassment.  But when we protect feelings at the expense of the truth, when we say  “you tried your best” when in fact they did nothing of the sort, we rob them of a sense of personal control over their own achievements.  Nothing is more de-motivating than feeling powerless to improve.

Calling your child “garbage,” or “fatty” (two examples given by Ms Chua),  on the other hand, is really not a great idea – nor is it even remotely necessary.   Guilt and shame can be motivating, but they can also be highly disruptive to the learning process. The most motivating and effective feedback focuses not on what your child is, but what he does, and what he can do differently in the future.

Where I part ways completely with Ms. Chua (and here the science is clearly on my side) is in her insistence that enjoyment, interest, and freedom of choice are somehow incompatible with hard work, persistence, and success. She writes:

“What Chinese parents understand is that nothing is fun until you’re good at it. To get good at anything you have to work, and children on their own never want to work, which is why it is crucial to override their preferences.”

This is factually false, on all counts.  Again and again, research has shown that when children feel they have choices, it creates intrinsic motivation – the desire to do something for it’s own sake.   With choice, they enjoy what they are doing more.  They are more creative, process information more deeply, persist longer and achieve more.  Intrinsic motivation is in fact awesome in its power to get and keep us going.   Your kids will work hard of their own free will, and even have fun doing it, when you don’t completely override their preferences.

In the end, we would be wise to take what is beneficial about the “Chinese mother” approach – the dogged emphasis on effort, the encouragement to not give up too soon, the willingness to be critical when necessary – without the aspects that have given Western readers of Ms. Chua’s essay so much pause: the total absence of autonomy and choice, the lack of play, and the borderline-abusive insults.   There is very little evidence that these provide children any benefit, and clear evidence that they can undermine not only intrinsic motivation, but self-confidence and well-being.

Parents really don’t need to choose between having motivated, hard-working children, and happy, autonomous children who have lots of fun.   Combine the best of what Ms. Chua’s “Chinese” and “Western” mothers do, and you can help your children to be successful in every sense of the word.

The Art (and Science) of Giving Your Kids Feedback: 3 Rules to Remember

From my Psychology Today blog:

Giving your child feedback – both criticism and praise - is more than just useful, it’s essential. It’s hard for kids to get motivated, and impossible for them to stay motivated, when they aren’t sure if they are on the right track.  So giving well-crafted, frequent feedback is one of our most important jobs as parents.

But as every parent knows, sometimes the feedback we give doesn’t seem to be all that motivating.  Even with the best intentions, our words of encouragement or disapproval can easily backfire or seem to fall on deaf ears, and many of us have a hard time understanding why.

Luckily, scientific studies of motivation have shed light on why some types of feedback work, and others don’t.  If you’ve gotten it wrong in the past (and who hasn’t?), then you can do a better job giving your child feedback from now on by sticking to a few simple rules:

Rule #1: When things go wrong, keep it real.    It’s not easy to tell your beloved son or daughter that they screwed up, knowing it may cause anxiety, disappointment, or embarrassment.  But don’t make the mistake of protecting your child’s feelings at the expense of telling them what they truly need to hear.  Remember that without honest feedback, they can’t possibly figure out what to do differently next time.

Also, don’t take away your child’s sense of responsibility for what went wrong (assuming he is in fact to blame), just because you don’t want to be “hard” on him.  Letting him off the hook for his own mistake, telling him that he “tried his best” when it’s clear that he didn’t, may leave him feeling powerless to improve.

Rule #2: When things go wrong, fight self-doubt.  You child needs to believe that success is within reach, no matter what mistakes he has made in the past.  To do this,

- Be specific.   What needs improvement, and what exactly can be done to improve?

- Emphasize actions that he has the power to change. Talk about aspects of his performance that are under his control, like the time and effort he put into a practicing, or the study method he used.

- Avoid praising effort when it didn’t pay off. Many parents try to console their child by saying things like “Well honey, you didn’t do very well, but you worked hard and really tried your best.”  Why does anyone think that this is comforting?  For the record – it’s not.  (Unless, of course, it was a no-win situation from the start).

Studies show that being complimented for “effort” after a failure not only makes kids feel stupid, but also leaves them feeling like they can’t improve.  In these instances, it’s really best to stick to purely informational feedback – if effort isn’t the problem, help them figure out what is.

Rule #3: When things go right, avoid praising ability.  I know we all like to hear how smart and talented we are, and so naturally we assume that it’s what our kids want to hear too.  Of course they do.  But it’s not what they need to hear to stay motivated.

Studies show that when children are praised for having high ability, it leaves them more vulnerable to self-doubt when they are faced with a challenge later.  If being successful means that he is ”smart,” then he’s likely to conclude that he isn’t smart when he’s having harder time.

Make sure that you also praise aspects of your child’s performance that were under his control.  Talk about his creative approach, his careful planning, his persistence and effort, his positive attitude.  Praise his actions, not just his abilities. That way, when he runs into trouble later on, he’ll remember what helped him to succeed in the past and put that knowledge to good use.