Thursday, June 27, 2013
How Happiness Changes As We Age
Thursday, June 20, 2013
The Most Effective Ways to Make It Right When You Screw Up
After promising your boss you would complete an important assignment on time, you realize you're behind and it's going to be late. You unintentionally leave a colleague out of the loop on a joint project, causing him or her to feel frustrated and a bit betrayed. On the subway, you aren't paying attention and accidentally spill hot coffee all over a stranger's expensive suit. It's time for a mea culpa.Apologies are tricky. Done right, they can resolve conflict, repair hurt feelings, foster forgiveness, and improve relationships. An apology can even keep you out of the courtroom. Despite the fact that lawyers often caution their clients to avoid apologies, fearing that they are tantamount to an admission of guilt, studies show that when potential plaintiffs receive an apology, they are more likely to settle out of court for less money.However, as anyone can tell you, most apologies don't go so well. Ask John Galliano, for instance. Or John Edwards, or Todd Aiken, or Kanye West. (I could go on and on.) An apology is no guarantee that you'll find yourself out of hot water.This is usually either because the person or persons from whom you are seeking forgiveness really aren't interested in forgiving, or because the transgression itself is deemed unforgivable. But more often than not, your apology falls flat because you're apologizing the wrong way.In a nutshell, the problem is that most people tend to make their apologies about themselves—about their intentions, thoughts, and feelings."I didn't mean to...""I was trying to...""I didn't realize...""I had a good reason..."When you screw up, the victim of your screw up does not want to hear about you. Therefore, stop talking about you and put the focus of your apology where it belongs: on him or her. Specifically, concentrate on how the victim has been affected by your mistake, on how the person is feeling, and on what he or she needs from you in order to move forward.Thanks to recent research on effective apologies, you can fine-tune your approach even further according to your relationship with the recipient of the apology:You Are A Stranger or Mere Acquaintance
The guy in the coffee-stained suit wants an offer of compensation. Offers of compensation are attempts to restore balance through some redeeming action. Sometimes the compensation is tangible, like paying to repair or replace your neighbor's fence when you inadvertently back your car into it, or running out to get your girlfriend a new phone when you accidentally drop hers into the toilet (which happened to me, by the way. Not cool.) Offers of compensation can also be more emotional or socially-supportive. (as in,"I'm sorry I acted like a jerk, and I'll make it up to you by being extra thoughtful from now on.")You Are My Partner, Colleague, or Friend
The colleague you accidentally left out of the loop doesn't want compensation. When you have a relationship with the injured party, you will instead need to take his or her perspective and express empathy. Expressions of empathy involve recognizing and expressing concern over the suffering you caused. (e.g., "I'm so sorry that I didn't appreciate all of your effort. You must have felt awful, and that's the last thing I want.") Through expressions of empathy, the victim feels understood and valued as a partner in the relationship, and trust is restored.You Let Our Team Down
In the modern workplace, we often operate as teams. So when you fail to meet an important deadline, chances are it's not just your boss that's affected—it's your whole team, and possibly your whole organization. In team settings, people don't want compensation or empathy—they want an acknowledgement of violated rules and norms. Basically, you need to admit that you broke the code of behavior of your social group, your organization, or your society. (e.g., "I have a responsibility to my team/organization/family/community and I should have known better. I didn't just let myself down, I let others who count on me down.")When you think about it, it's surprising that we're often so bad at apologizing. After all, we are frequently on the receiving end of apologies ourselves—so we should know what works and what doesn't. In reality, we often forget what it's like to be on the other side—whether we're trying to apologize, impress, persuade, help, or motivate.
So when crafting your apology, remember to ask yourself the following: Who am I talking to, and what is he or she looking for in my apology? The guy on the subway still dripping from your morning joe doesn't want to hear that you "feel his pain"—but when you forget your wife's birthday, she most definitely would like you to feel hers.
The guy in the coffee-stained suit wants an offer of compensation. Offers of compensation are attempts to restore balance through some redeeming action. Sometimes the compensation is tangible, like paying to repair or replace your neighbor's fence when you inadvertently back your car into it, or running out to get your girlfriend a new phone when you accidentally drop hers into the toilet (which happened to me, by the way. Not cool.) Offers of compensation can also be more emotional or socially-supportive. (as in,"I'm sorry I acted like a jerk, and I'll make it up to you by being extra thoughtful from now on.")
The colleague you accidentally left out of the loop doesn't want compensation. When you have a relationship with the injured party, you will instead need to take his or her perspective and express empathy. Expressions of empathy involve recognizing and expressing concern over the suffering you caused. (e.g., "I'm so sorry that I didn't appreciate all of your effort. You must have felt awful, and that's the last thing I want.") Through expressions of empathy, the victim feels understood and valued as a partner in the relationship, and trust is restored.
In the modern workplace, we often operate as teams. So when you fail to meet an important deadline, chances are it's not just your boss that's affected—it's your whole team, and possibly your whole organization. In team settings, people don't want compensation or empathy—they want an acknowledgement of violated rules and norms. Basically, you need to admit that you broke the code of behavior of your social group, your organization, or your society. (e.g., "I have a responsibility to my team/organization/family/community and I should have known better. I didn't just let myself down, I let others who count on me down.")
So when crafting your apology, remember to ask yourself the following: Who am I talking to, and what is he or she looking for in my apology? The guy on the subway still dripping from your morning joe doesn't want to hear that you "feel his pain"—but when you forget your wife's birthday, she most definitely would like you to feel hers.
Friday, June 14, 2013
How To Walk Away
Most of us know what it's like to stay in a job or a relationship after it's stopped being satisfying, or to take on a project that's too big and be reluctant to admit it. CEOs have been known to allocate manpower and money to projects long after it becomes clear that they are failing. Think of JP Morgan's "London Whale" Bruno Iksil, who doubled down on a losing bet rather than admit his losses and ultimately cost the bank over six billion dollars. Similarly there was John Edwards, who couldn't bring himself to end his losing bid for the presidency even after his mistress became pregnant.
The costs to a person who does not know when to quit can be enormous. In economics it's known as sunk cost fallacy, though the costs are more than financial. While we recognize the fallacy almost immediately in others, it's harder to see in ourselves. Why?
Once you've realized that you probably won't succeed, or that you are unhappy with the results, it shouldn't matter how much time and effort you've already put into something. If your job or your boyfriend have taken up some of the best years of your life, it doesn't make sense to let them use up the years you've got left. An ugly living room is an ugly living room, no matter how much money you spent making it so. As studies by behavioral economists like Daniel Kahnemen and Dan Ariely show, people are generally loss-averse. Putting in a lot, only to end up with nothing to show for it, is just too awful for most of us to seriously consider. The problem is one of focus. We worry far too much about what we'll lose if we just move on, instead of focusing on the costs of not moving on: more wasted time and effort, more unhappiness, and more missed opportunities.
In one of their studies, Molden and Hui put participants into either a promotion or prevention focus (by asking them to write about their goals in terms of either gains or losses, respectively). Next, each participant was told to imagine that he or she was CEO of an aviation company that had committed $10 million to developing a plane that can't be detected by radar. With the project near completion and $9 million already spent, a rival company announces the availability of their own radar-blank plane, which is both superior in performance and lower in cost. The question put to CEOs was simple: do you invest the remaining $1 million and finish your company's (inferior, more expensive, and of course less marketable) plane, or cut your losses and move on? Molden and Hui found that participants with a prevention focus stayed the course and invested the remaining $1 million roughly 80 percent of the time. The odds of making that mistake were significantly reduced by adopting a promotion focus: Those people invested the remaining $1 million less than 60 percent of the time.
There are several powerful, largely unconscious psychological forces at work. We may throw good money after bad or waste time in a dead-end relationship because we haven't come up with an alternative; or because we don't want to admit to our friends and family, or to ourselves, that we were wrong. But the most likely culprit is this innate, overwhelming aversion to sunk costs.
Sunk costs are the investments that you've put into something that you can't get back out. They are the years you spent training for a profession you hate, or waiting for your commitment-phobic boyfriend to propose. They are the thousands of dollars you spent on redecorating your living room, only to find that you hate living in it.
Recent research by Northwestern University psychologists Daniel Molden and Chin Ming Hui demonstrates an effective way to be sure you are making the best decisions when things go awry: focus on what you have to gain by moving on, rather than what you have to lose. When people think about goals in terms of potential gain, that's a "promotion focus," which makes them more comfortable making mistakes and accepting losses. When people adopt a "prevention focus," they think about goals in terms of what they could lose if they don't succeed, so they become more sensitive to sunk costs. This is the focus people usually adopt, if unconsciously, when deciding whether or not to walk away. It usually tells us not to walk away, even when we should.
When we see our goals in terms of what we can gain, rather than what we might lose, we are more likely to see a doomed endeavor for what it is.
Thursday, June 13, 2013
Were You Raised Like Jefferson, or Like Adams?
My Dear Patsy,
After four days' journey, I arrived here without any accident, and in as good health as when I left Philadelphia. The conviction that you would be more improved in the situation I have placed you than if still with me, has solaced me on my parting with you, which my love for you had rendered a difficult thing. The acquirements which I hope you will make under the tutors I have provided for you will render you more worthy of my love; and if they cannot increase it, they will prevent its diminution....
I have placed my happiness on seeing you good and accomplished, and no distress which this world can now bring on me could equal that of your disappointing my hopes. If you love me then, strive to be good under every situation and to all living creatures, and to acquire those accomplishments which I have put in your power, and which will go far towards ensuring you the warmest love of your affectionate father.
My Dear Son,
Tis almost four months since you left your native land and embarked upon the mighty waters in quest of a foreign country. Altho [sic] I have not perticuliarly [sic] wrote to you since yet you may be assured you have constantly been upon my heart and mind.
... remember that you are accountable to your maker for all your words and actions. Let me injoin [sic] it upon you to attend constantly and steadfastly to the precepts and instructions of your father as you value the happiness of your mother and your own welfare. ..., for dear as you are to me, I had much rather you should have found your grave in the ocean you have crossed, or any untimely death crop you in your infant years, rather than see you an immoral profligate or a graceless child.
Yet you must keep a strict guard upon yourself, or the odious monster [i.e., vice] will soon loose its terror, by becoming familiar to you.
You can have a serious life or a nonserious life, Teddy. I'll still love you whichever choice you make. But if you decide to have a nonserious life, I won't have much time for you. You make up your own mind. There are too many children here who are doing things that are interesting for me to do much with you.
Of course, it is possible for child to be both promotion and prevention-focused, allowing them to be creative and analytical, good at seizing opportunities and careful planning. Taking a page from both Jefferson and Adams is probably the best approach, though you might want to lighten it up a little. The watery grave part seems, in retrospect, a bit much.Which focus is better? The answer is, neither. Promotion and prevention focus have different strengths and weaknesses, and they can both lead to the enjoyment of successful, satisfying lives. Really, all good parenting has trade-offs. There is no particular kind of parenting that yields for children "all the benefits, and nothing but the benefits."
Wednesday, June 12, 2013
The 1 Minute Trick to Negotiating Like a Boss
One quality that great negotiators possess is the ability to stay focused on their ideal target, despite the risks they are facing. As research conducted by Columbia's Adam Galinsky and his collegues shows, those most able to do it have what's called a promotion focus.
A second essential in negotiation is a strong opening bid, since that bid is the jumping off point as well as the frame of reference for the negotiation that follows. You are never going to end up paying less than your initial offer when purchasing a car or making a bigger salary than you asked for when starting your new job. But a strong opening bid takes a certain amount of confidence — and promotion focus helps us achieve this.
Promotion focus helps you get a bigger piece of the pie than your opponent. But of course, not every negotiation has to have a winner and a loser. In multiple issue negotiations, there is the possibility of outcomes that are beneficial to both parties, because each party may not prioritize every issue the same way. By yielding on lower priority issues, both parties can reach compromises that get them what they want most - a solution that, as Galinsky and colleagues put it "expands the pie."
Even if you are naturally prevention-focused or if you tend to become prevention-focused when faced with the uncertainties of negotiation, you can become promotion-focused when you need to be. All you need to do is take a minute or two to focus only on what you have to gain and what you hope to achieve and banish all thoughts of what you might lose.
Please take a couple of minutes to think about the aspirations you have in a negotiation. What are the negotiation behaviors and outcomes you hope to achieve during a negotiation? How you could promote these behaviors and outcomes?