We are all impressed by demonstrations of ability. Pro athletes, computer whizzes, math geniuses, bold entrepreneurs, accomplished musicians, gifted writers… these people are widely-held in admiration, because we appreciate their extraordinary aptitudes. And we envy them a little, too. You’d be hard pressed to find someone who didn’t wish that they were a little smarter, a little more creative, a bit better at communicating, or perhaps more socially skilled.
Thursday, April 28, 2011
The Belief That’s Sabotaging Your Career
Sunday, April 24, 2011
What it Means to Be Happy Changes As Employees Age
Wednesday, April 20, 2011
Why Letting Yourself Make Mistakes Means Making Fewer of Them
Think back to the last time your boss assigned you a new project or task at work, or the last time you tried to tackle something really difficult in your personal life. How did it feel? I'm guessing scary, right?
While some people seem eager to tackle new challenges, many of us are really just trying to survive without committing any major screw-ups. Taking on something totally new and unfamiliar is understandably frightening, since the odds of making a mistake are good when you are inexperienced. Small wonder that we greet new challenges with so little enthusiasm.
How can we learn to see things differently? How can we shift our thinking, and approach new responsibilities and challenges with more confidence and energy?
The answer is simple, though perhaps a little surprising: Give yourself permission to screw up. Start any new project by saying, "I'm not going to be good at this right away, I'm going to make mistakes, and that's okay."
So now you're probably thinking, "If I take your advice and actually let myself screw up, there will be consequences. I'm going to pay for it." Fair enough. But you really needn't worry about that, because studies show that when people are allowed to make mistakes, they are significantly less likely to actually make them! Let me explain.
We approach most of what we do with one of two types of goals: what I call "be-good" goals, where the focus is on proving that you have a lot of ability and already know what you're doing, and "get-better" goals, where the focus is on developing your ability and learning a new skill. It's the difference between wanting to show that you are smart vs. wanting to get smarter.
The problem with "be-good" goals is that they tend to backfire when things get hard. We quickly start to doubt our ability ("Oh no, maybe I'm not good at this!"), and this creates a lot of anxiety. Ironically, worrying about your ability makes you much more likely to ultimately fail. Countless studies have shown that nothing interferes with your performance quite like anxiety does; it is the goal-killer.
"Get-better" goals, on the other hand, are practically bullet-proof. When we think about what we are doing in terms of learning and improving, accepting that we may make some mistakes along the way, we stay motivated despite the setbacks that might occur.
Just to give you an example, in one study I conducted a few years ago with my graduate student, Laura Gelety, we found that people who were trying to be good (i.e., those who were trying to show how smart they were) performed very poorly on a test of problem-solving when we made the test more difficult (either by interrupting them frequently while they were working, or by throwing in a few additional unsolvable problems).
The amazing thing was, the people who were trying to get better (i.e., those who saw the test as an opportunity to learn a new problem-solving skill) were completely unaffected by any of our dirty tricks. No matter how hard we made it for them, students focused on getting better stayed motivated and did well.
Too often, when the boss gives us an assignment, we expect to be able to do the work flawlessly, no matter how challenging it might be. The focus is all about being good, and the prospect becomes terrifying. Even when we are assigning ourselves a new task, we take the same approach, expecting way too much too soon.
Alina Tugend, in her excellent new book "Better by Mistake," illustrates through fascinating examples how the expectation of perfection -- in business, in the practice of medicine, even in aviation -- has been a direct contributor to catastrophic failures. Expecting perfection in your own life, she explains, is a recipe for self-sabotage.
The irony, you see, is that all this pressure to be good results in many more mistakes, and far inferior performance, than would a focus on getting better. Mistakes, as Tugend points out, should be thought of as something to manage and learn from, rather than something to eliminate (because the latter is more or less impossible). "We should strive to do our best," she writes, "but if the prize is ever elusive perfection, then the fear of failure will too often overshadow the willingness to experiment, take risks, and challenge ourselves."
How can you reframe your goals in terms of getting better? Here are the three steps:
- Start by embracing the fact that when something is difficult and unfamiliar, you will need some time to really get a handle on it. You may make some mistakes, and that's OK.
- Remember to ask for help when you run into trouble. Needing help doesn't mean you aren't capable -- in fact, only the very foolish believe they can do everything on their own.
- Try not to compare yourself to other people -- instead, compare your performance today to your performance yesterday. Focusing on getting better means always thinking in terms of progress, not perfection.
Getting Your Risk-Averse Boss to Take a Chance On Your Ideas
Friday, April 8, 2011
3 Strategies to Stop Proscrastinating. No, Really – These Work.
Did you ever find yourself facing an important assignment, but somehow you just couldn’t get yourself motivated to start working on it? Time goes by, days turn into weeks, but you don’t seem to be any closer to getting the job done? You are hardly alone. We all know what it’s like to procrastinate - and for some of us, it’s become something of a way of life.
But procrastination comes at a great cost: it leads to poor performance, inefficiency, anxiety, and regret. So if you find yourself having trouble getting started, try using these scientifically-proven strategies to give yourself a much-needed kick in the pants.
Stop Relying On Willpower
Too often, we try to tackle the problem of procrastinating through sheer will: Next time, I will make myself start working on this sooner. Of course, if we actually had the willpower to do that, we would never have procrastinated in the first place. Studies show that people routinely overestimate their capacity for self-control, and rely on it too often to keep them out of hot water.
Make peace with the fact that your willpower is limited, and that it may not always be up to the challenge of getting you to do things you find difficult, tedious, or anxiety-provoking. Instead, use if-then planning to get the job done.
Making an if-then plan is more than just deciding what specific steps you need to take to complete a project – it’s also deciding where and when you will take them.
If I have not heard back from HR by the end of the day, then I will call them at 9am tomorrow morning.
If it is 2pm, then I will stop what I’m doing and start work on the report Bob asked for.
If my boss doesn’t mention my request for a raise at our meeting, then I will bring it up again before the meeting ends.
By deciding in advance exactly what you’re going to do, and when and where you’re going to do it, using these plans dramatically reduces the demands placed on your willpower. If-then planning has been shown in over 100 studies to be uniquely useful when it comes to resisting temptation and building good habits, increasing rates of goal attainment by 200%-300% on average.
Scare Your Pants Off
There is more than one way to look at the same goal. For some people, doing their jobs well is about achievement and accomplishment – they have what psychologists call a promotion focus. In the language of economics, promotion focus is about maximizing gains and avoiding missed opportunities.
For others, doing a job well is about security, about not losing the positions they have worked so hard for. This prevention focus places the emphasis on avoiding danger, fulfilling responsibilities, and doing what you feel you ought to do. In economic terms, it’s about minimizing losses, trying to hang on to what you’ve got.
It turns out, another great way to avoid procrastination is to adopt a prevention focus about the project you are working on. Studies show that prevention-minded people almost never procrastinate – it keeps them awake at night, terrified of the consequences of slacking off. When you are focused on avoiding loss, it becomes clear that the only way to get out of danger is to take immediate action.
I know this won’t sound like a lot of fun, particularly if you are usually more the promotion-minded type, but there is probably no better way to stop dawdling than to give some serious thought to all the dire consequences of potential failure. If procrastination is your problem, try thinking about everything you will lose if you don’t succeed. I realize that’s an unpleasant thing to do, but great achievement does come with a price.
Don’t Label Yourself “Procrastinator”
Never underestimate the power of labeling. Countless studies have shown that once a person is given a trait label like “generous,” “shy” or “creative,” they begin behaving in a manner consistent with that label – even if they have rarely done so in the past. Tell a typically reserved person that a test has scored them high on “extroversion,” and just watch them start talking up a storm, without even realizing that their behavior has changed. When we are given a label, we tend to believe it.
So once you’ve decided you are “a procrastinator,” your brain, on an unconscious level, will believe you. And unconsciously, you will act accordingly. Like any other self-fulfilling prophecy, you will keep on procrastinating to conform to the identity you’ve given yourself.
So stop buying into the idea that you are “a procrastinator,” and there’s nothing you can do about it. Procrastinating is something you do, not something you are. Rejecting the label is the first step to ridding yourself of the behavior once and for all.
Many Heads Can Be Better Than One... If They Belong to Women
Tuesday, April 5, 2011
How to Soften the Blow of Bad News for Your Employees
One of the toughest parts of being a leader is having to tell your people what they don’t want to hear.
No, you won’t be getting a promotion at this time.
There aren’t going to be any bonuses this year.
Your request for a new hire has been denied.
I know you already feel overworked, but here are 3 new projects you’ll need to complete this quarter.
There’s no way to disguise the fact that bad news is bad news, so you can never hope to entirely remove its sting. But you can learn to deliver bad news is a way that softens the blow, by increasing the chances that it will be perceived as fair. To do that, you’ll need to tailor your message to the motivational style of your employee.
Some people tend to see their goals as opportunities for gain or advancement. In other words, they are focused on all the great things that will happen for them when they succeed – the benefits and rewards. Psychologists call this a promotion focus, and research shows that promotion-minded people are more motivated by optimism and praise, and more likely to embrace risk and excel at creativity and innovation.
Others tend to see their goals as opportunities to avoid loss, to fulfill their responsibilities, and to stay safe. They don’t want to lose what they have worked so hard to achieve, and worry about all the bad things that will happen if they make a mistake. Psychologists call this a prevention focus, and the prevention-minded are more motivated by criticism and the looming possibility of failure than they are by applause and a sunny outlook. Prevention-focused people are more risk-averse, but their work is also more thorough, more accurate, and more carefully-planned.
The key to enhancing the perceived fairness of bad news is to match the framing of your delivery to the motivational style of the listener. For instance, imagine you are informing your team of an upcoming company-wide reorganization – news that is generally met with groans and dismay. You could justify the reorganization using positive framing (e.g., the reorganization will “make the company more profitable,”) which highlights potential gains, or you could use a negative framing (e.g., the reorganization will “prevent further financial losses,”) which emphasizes avoiding unwanted outcomes.
New research shows that promotion-minded employees judge bad news to be significantly more fair when it is delivered using positive framing, while prevention-minded employees are more amenable to negative framing.
For example, in one study, promotion-minded university students judged a proposed tuition increase to be significantly more clear, candid, truthful, and reasonable when it was justified as allowing the university to “provide better education, strengthen courses, and retain faculty.”
Prevention-minded students, on the other hand, preferred the tuition hike to be described as a way of “avoiding deterioration of quality, cuts to courses, and loss of faculty.”
In another study, participants read an article about (real) layoffs at Daimler Chrysler. Promotion-minded readers rated the layoffs as significantly more fair and reasonable when they were described as an opportunity to “promote market share,” while prevention-minded readers were more favorably impressed when the layoffs were justified as “preventing loss of market share.”
So next time you find yourself having to take a project out of the hands of one team member who’s clearly floundering, and transferring it to another, you’ll know whether to describe it as an “opportunity to devote your energy to other assignments” or as a way to “avoid being dangerously overloaded with work.”
Whenever you deliver bad news to an employee, always start by diagnosing his motivational style – is he a risk –taker, or risk-averse? Are his strengths speed and creativity, or accuracy and thoroughness? Know who you are talking to, and you’ll know what you need to say to put bad news in the best possible light.
3 Proven Ways to Change a Bad Habit
Each year, we see January 1st as a time for fresh starts - for tackling our bad habits head on and replacing them with new, healthier ones. Maybe you want to start exercising regularly, quit smoking, lose a few pounds, or remember to call your mother more often. Now Spring is here, and many of us are no closer to changing our bad habits than we were three months ago. But don’t give up yet! No matter what it is you would like to do differently, these simple, scientifically-tested strategies will help you to finally make the real, lasting changes you’re looking for.
- 1. Get Specific. Very Specific.
One of the most common mistakes we make when trying to reach a goal is not being specific enough about what we want, and what we we’re going to do to make it happen. We say things like “I want to lose some weight” – but how much exactly do you want to lose? Studies show that it is much easier to stay motivated when we have a very specific end point in mind, and can know at any moment exactly how far we still have to go.
Next, make sure you think about the specific actions you’ll need to take to succeed. Don’t just say “I’ll eat less.” Less of what? And how much less? Don’t just say “I’ll save more money each month.” Decide exactly what will you spend less on to make that happen. The more detailed you make your plan, the more likely you are to actually stick to it.
- 2. Embrace this Fact: It’s Going to Be Hard.
People will tell you that it is important to stay positive and be confident in order to reach any goal, and that’s perfectly true. But there’s an important difference between believing you will succeed, and believing you will succeed easily. When you are tackling a difficult challenge, like losing weight or stopping smoking, you will be much better off if you accept the fact that it’s not going to be smooth sailing.
Studies show that people who are realistic about what it will take to succeed naturally plan more, put in more effort, and persist longer in pursuit of their goals. They expect to have to work hard, so that’s exactly what they do.
For example, in one study, women in a weight loss program who believed that it would be hard to resist the temptation of snack foods lost 24 pounds more than women who believed they could easily ignore the allure of doughnuts and potato chips. Because they accepted that it would be hard, they avoided being anywhere near tempting foods, and were much more successful because of it.
- 3. Willpower is Like a Muscle. Plan What You’ll Do When It Gets Tired.
Research shows that your capacity for self-control is very much like the muscles in your body - it can grow stronger with regular exercise. But just as well-developed biceps sometimes get tired and jelly-like after too much use, coping with the daily stresses of career and family can exhaust your supply of willpower. When you tax it too much at once, or for too long, the well of self-control strength runs dry. It is in these moments that the doughnut wins.
If you’ve spent all your self-control handling other challenges, you will not have much left at the end of the day for resisting bad habits. So it’s important to think about when you are most likely to feel drained and vulnerable, and make a plan to keep yourself out of harm’s way. Be prepared in advance with an alternate activity or a low-calorie snack, whichever applies.